FOR STUDENTS

You can now manage your stored payment methods online, please visit our new payment portal here:

https://academy.sweetwater.com/customers

You can use the default email we have on file to generate a one-time password that will allow you to manage your stored card information safely and securely.

If you have any questions or concerns about your lesson payments, please contact the Academy front desk team.

• Please give 24 hour notice to the Academy front desk team if you need to cancel a lesson. This will earn you a makeup credit that can be used anytime outside of your normal lesson time within 90 days. If you are unable to give 24 hour notice, any amount of notice is appreciated.
• If you need to end your enrollment, we ask for a two-week notice.
• Billing is monthly and will charge automatically on the 1st of every month.

If you have questions, please feel free to reach out, our Academy staff would be happy to help!

2024 Academy Performance Opportunities

• Friday, March 1st — Winter Warm-Up Showcase
• Sunday, May 5th & Tuesday May 7th — Spring Recitals
• Sunday, June 2nd — Strawberry Social Showcase
• Friday, September 27th — All Academy Showcase
  * Intermediate and above recommended
• Sunday, December 8th & Tuesday, December 10th — Holiday Recitals
• Saturday, December 21st — Sounds of the Seasons
  * Intermediate and above recommended
• Third Monday of each month — Open Mic Night (sign-ups at 6PM, performances from 6:30-8:30PM)

Event Procedures

• Step 1: You will receive an informational email about the upcoming performance opportunity. This email will contain specific event details and an Interest Form to fill out. Filling out the Interest Form does not guarantee a student’s participation. This Interest Form is to gauge interest in the event.
• Step 2: After you complete the Interest Form, student names will be given to instructors to confirm that the student will be a good fit for the specific performance opportunity and will have a piece ready in time for the performance date.
• Step 3: Once the student’s instructor has confirmed they are ready to participate, our front desk team will then determine how many students will be able to participate given the event timeframe.
• Step 4: You will receive an email about a month before the event confirming your student’s performance participation or waitlist status, which will include additional event details.

If you have more questions about how to participate in a performance opportunity, please see the front desk!